We're here to listen. Tell us anything.

Going through a rough time? You’re not alone.

We’ve all had moments of crisis. Whether you’re stressed, depressed or just can’t take it anymore — we’re always here to help.

Cliquez ici pour accéder au service de clavardage en français.

Live chat

Getting in touch with us is easy

The 24/7 Crisis Line & Chat services are for children and youth ages 18 and under who are experiencing a crisis, and for parents, guardians, caregivers, friends or service providers who are concerned about a young person in crisis.

Crisis Line Hours: 24 hours a day, 7 days a week, 365 days a year

Crisis Chat Hours: Thursday to Sunday, 4 p.m. to 10 p.m.

Mobile interventions: 7 days a week, 2:00 p.m. to 10 p.m.

We can help in many ways

The assistance we provide may include:

  • Supportive listening
  • Immediate crisis counselling on the phone or by chat
  • Information on resources and service providers in your community
  • Referrals to child and youth service providers in your community
  • A home-based intervention (in Ottawa only)
  • Short-term follow-up service

The Residential Crisis Service is included in the continuum of services and is available for youth ages 12 to 15, for a stabilizing period of up to five days. A crisis alert and follow‑up program is also offered for professionals in the community.

Need more information?

You can contact our intake counsellors at 613-562-3004, from 8:30 to 4:30 pm on weekdays.

Coordinator, Mobile Crisis: Diane Martin
Email: dmartin@ysb.on.ca
Phone: 613-562-3004 ext. 227

Residential Crisis Unit: Lawren Hill
Email: lhill@ysb.on.ca
613-722-4802 ext. 500

24/7 Crisis Line
Phone: 613-260-2360 or 1-877-377-7775 (toll free for Eastern Ontario)
Email: crisis@ysb.on.ca

Crisis Chat
Website: chat.ysb.ca
Hours: Thursday to Sunday, 4 p.m. to 10 p.m.