Our crisis line is open 24/7 for anyone to call for help with any situation, emergency or not. Our live crisis chat is also available anytime.
Our service areas include Youth Engagement, Mental Health Services, Community & Housing Services, Employment Services, and Youth Justice Services throughout 21 locations across Ottawa.
We help 3,000 youth every month get from where they are to where they want to be. You can help get them there, too.
Visit our blog to read the latest news from YSB, including updates on events and programs.
We Can Help
Accessing our services:
- Head Office > 613-729-1000
- Mental Health Hub > 613-562-3004
- Employment Services > 613-236-8244
- Youth Justice >613-738-7776
- Community Services > 613-241-7788
*Please leave a voicemail if we don’t pick up right away.
To reach our Crisis Line, call 613-260-2360 or 1-877-377-7775 (Eastern Ontario) or click here for our Online Crisis Chat.
Latest Posts
Contact Us
Youth Services Bureau of Ottawa Head Office
613-729-1000
info@ysb.ca
2675 Queensview Drive
Ottawa, Ontario K2B 8K2
24/7 Crisis Line 613-260-2360
Toll-free for Eastern Ontario
1-877-377-7775
Media
613-729-0577 ext. 50206
communications@ysb.ca
About Us
YSB helps thousands of young people address what threatens their physical, sexual, mental, and social well-being. We offer youth programming in five main service areas across multiple locations throughout Ottawa.
About Donating
Our programs and services empower youth to make choices today that help them secure a better future. Your gift helps them do the same and impacts their lives directly.
Our Blog
July 20, 2026
Catching Youth Before Crisis Takes Hold: YSB’s Shelter Diversion Program
Catching Youth Before Crisis Takes Hold: YSB’s Shelter Diversion Program YSB’s Shelter Diversion Program was recently featured in a major Ottawa Citizen investigation into youth homelessness in our city. Here’s what the piece revealed and what it means for our work. Most young people who arrive at YSB’s Downtown Drop-In on Besserer Street carrying a […]
July 15, 2026
Youth-focused Mobile Crisis Response Team Launches in Ottawa
Youth-focused Mobile Crisis Response Team Launches in Ottawa YSB has partnered with the Ottawa Police Service, CHEO, and the Kids Come First Health Team to launch the Youth-focused Mobile Crisis Response Team (YCRT), a coordinated, community-based response to youth mental health crises. When a young person is experiencing a mental health crisis, what happens in […]
March 30, 2026
Strong Roots: YSB’s bold vision for 2026-2031 At the Youth Services Bureau of Ottawa (YSB), our story has always been one of purpose and persistence, and we’re excited to share the next chapter. We’re proud to introduce Strong Roots, YSB’s new five-year strategic plan for 2026-2031. This plan is the result of deep, wide-ranging listening, […]